How to locate Entity ID on Amazon to fix Brand Registry bugs – Copy

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Last Updated: July, 17 2025

Have you filed your brand registry but your store is not showing up on your Seller Central account?

  1. In order to locate the Entity ID of a store, you must first go to the store you want to get the ID for. From Seller Central’s home page, click on the “Stores” tab, then “Manage Stores.”

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2. After you enter the Store Page, select the store that you wish to locate the Entity ID for by clicking on the “Edit Store” button:

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3. Once you enter the store that you need the ID for, look at the top of the screen. The link displayed at the top will have the Entity ID embedded into the link, usually the set of numbers and letters following “EntityID=ENTITY.”

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4. After you’ve copied the Entity ID, you can use it to directly identify the storefront that you need Amazon to fix.

Entity IDs are used to identify the Brand store and are ideal for letting Amazon identify which Brand they need to fix with your Brand Case issues. 

For example, if there is an issue with a Brand Store not connecting with the Brand Store link, you can add the entity ID link to the case. 

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This will help Amazon get to your cases faster, and therefore solve the issues faster and with less confusion from Amazon. 

 

The Amazon agency is dedicated to you and your Brand Store, if you have further inquiries, please do not hesitate to reach out to our Amazon experts who will guide you every step of the way.

Frequently Asked Questions

What is an Entity ID on Amazon Brand Registry?

The Entity ID is a unique identifier embedded in the URL of your Amazon Brand Store. It helps Amazon recognize exactly which storefront or brand needs attention when you submit support cases related to Brand Registry bugs or issues.

Why do I need to locate my store’s Entity ID?

If your Brand Store is not showing up correctly in Seller Central or if brand-related links are broken, providing the Entity ID in your support case helps Amazon quickly identify your specific brand store to troubleshoot and resolve your issue faster and with less confusion.

How do I find the Entity ID for my Brand Store?

  1. Log in to Seller Central and go to the Stores tab, then click Manage Stores.
  2. Click the Edit Store button beside the store you want the Entity ID for.
  3. When the store page opens, look at the top browser URL — the Entity ID appears as a string of numbers/letters after “EntityID=”.
  4. Copy this Entity ID and include it in your support requests related to your brand store

What if my Brand Store isn’t showing up after brand registry approval?

This can occur due to syncing issues or setup errors. Using your Entity ID when contacting Amazon’s support can help expedite the correction. Ensure you are logged into the correct Seller Central account linked to your registered brand.

Can I use the Entity ID when filing cases with Amazon Seller Support?

Yes. Including the Entity ID in your support tickets or Brand Registry cases lets Amazon agents precisely identify the store causing issues, speeding up resolution and preventing miscommunication.

What else should I check if my brand registry or store isn't functioning properly?

Verify that you have completed the Brand Registry enrollment correctly with your trademark details and the correct admin email account. Also, ensure your brand store is properly linked to your Seller Central account credentials, as mismatches can cause access or display problems.

What if I don’t have a trademark yet to enroll in Brand Registry?

You can use Amazon’s IP Accelerator program to start trademark registration with recommended law firms, giving you faster access to Brand Registry tools while your trademark application is pending.

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Amazon Expert

Hi I’m Steven, founder of My Amazon Guy, a 500+ person Amazon Seller Central agency out of Atlanta, GA. We growth hack ecommerce and marketplaces through PPC, SEO, design, and catalog management.

Steven Pope, Amazon Expert

Hi I’m Steven, founder of My Amazon Guy, a 500+ person Amazon Seller Central agency out of Atlanta, GA. We growth hack ecommerce and marketplaces through PPC, SEO, design, and catalog management.

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